Go Fiji Villas - Exquisite Holiday Destinations

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Disclaimer

All bookings are made with Go Holdings Co Ltd. (trading as "GO LUXURY VILLAS") acting as agents on behalf of the owners of the properties featured in the company website or elsewhere. The payment of any deposit for the rental rate shall be taken as confirmation of acceptance of the following conditions.

1. BOOKING PROCESS

1.1 Provisional Confirmation of Availability and Rates

  • Upon receipt of a request confirmation of availability, the applicable Villa rates and the amount of deposit required will be advised. Bookings are on a ´first-come, first-served´ basis and are for a minimum of three (3) nights, to the exception of certain period and unless otherwise specified in the confirmation of availability. GO LUXURY VILLAS reserves the right to decline a booking without giving any reason.

1.2 Exclusions & Additional Charges

  • Rates do not include baggage handling, gratuities, telephone, fax and telegram charges, car rental, food, soft drinks and/or liquor, personal items and expenses due to any other third parties, and any excessive cleaning required upon departure (such as upholstery or rug shampooing, etc) or replacement of breakages.
  • Fair wear and tear accepted.

1.3 Initial Deposit

  • An initial deposit of 50% must be paid to confirm a booking, unless otherwise specified in the confirmation of availability.
  • During the season of Christmas and New Year and other peak seasons, more than 50% may be payable to confirm a booking.
  • Before the booking is confirmed and a contract comes into existence, GO LUXURY VILLAS reserves the right to increase or decrease the agreed prices. No contract will exist between with GO LUXURY VILLAS until receipt of funds.

If funds are not received within 5 banking days the reservation shall be deemed to have been cancelled and Go Holdings Co ltd. reserves the right to allocate the Villa to another client.
If funds are not received within 5 banking days the reservation shall be deemed to have been cancelled and Go Holdings Co ltd. reserves the right to allocate the Villa to another client.

1.4 Balance Payment

  • Transfer of the outstanding balance must be paid at least 45-30 days before the day of arrival to GO LUXURY VILLAS or directly to the OWNER as provided in the Invoice details by GO LUXURY VILLAS at time of booking, unless otherwise specified in the confirmation of availability.
  • Should the booking be made within 30 days of arrival the full payment is due upon confirmation and prior to arrival.

2. PAYMENT

  • Payment can be made either international bank transfer, net of bank fees, or using our online payment gateway or via pay-pal (administration of 4.5% is applicable).
  • All bank fees, credit card and transfer fees are the responsibility of the Guest at time of payment. A USD45 charge is applicable to all bank transfers to cover bank fees incurred during the international transfer process.
  • If Go Holdings Co ltd. does not receive the balance by the due date, Go Holdings Co ltd. reserves the right to cancel the booking and cancellation charges will apply.

3. CANCELLATION AND AMENDMENTS TO RESERVATION

  • If it becomes necessary to cancel all or any part of the booking, Go Holdings Co ltd. must be notified in writing (email acceptable). The cancellation will take effect from the day the written confirmation is received.
  • Cancellations in writing received after 14 days of receipt of booking deposit incur a 15% cancellation fee. This applies to ALL BOOKINGS.

The following cancellation charges will be applicable depending on when the notification of the cancellation is received in writing and the period of stay in the Villa:

From 15 days after receipt of deposit up to 60 days before arrival date:

  • 50% of payment will be refunded.

Within 30 days of arrival date:

  • All rental payments are forfeited. A full or partial refund is solely applicable in the event that Go Holdings ltd. secures another reservation covering partially or fully the initial cancelled reservation.

Christmas and New Year Period:

  • For any cancellation after the deposit and/or balance payment, all payments are forfeited and a full or partial refund is solely applicable in the event that Go Holdings Asia Co ltd. secures another reservation covering partially or fully the initial and cancelled reservation.

The above cancellation charges also apply if Go Holdings Co ltd. cancels the booking due to non-payment of the balance. If the dates of the booking require to be changed or amended, this may be treated as a cancellation of the original booking and cancellation charges may apply.

Any change to the original reservation is subject to the approval of Go Holdings Co ltd. Early departure penalty will be subject to negotiation with the owner.

4. ARRIVAL & DEPARTURE TIMES

  • Guests should assume that the check in time is 3:00pm and check out time is 10.30am (early arrival and late departure will depend upon availability of the villas at the time of arrival or departure).
  • The client is responsible for informing the correct arrival details (flight number) to the owner whenever an airport transfer is part of the Go Holdings Co ltd. service.

5. ALTERATIONS AND CANCELLATIONS BY Go Holdings Co ltd.

Though it is unlikely that GO LUXURY VILLAS will have to make any changes to confirmed arrangements, it does occasionally happen, and we will advise you at the earliest possible date. If for any reason beyond our control, we are unable to provide you with the villa booked, GO LUXURY VILLAS shall reserve the right to cancel the reservation. For example, but not inclusive, if the properties are damaged or rendered unusable GO LUXURY VILLAS will endeavor to locate the guests to an alternative property for the period required but no guarantee is given that this can be done. however, if this is not possible, or guests do not wish to be transferred, GO LUXURY VILLAS will cancel the booking and refund in full, less any bank transfer charges, the amount paid to GO LUXURY VILLAS for the villa. Go Holdings Co ltd. shall not be liable for any further obligations or claims by the client.

6. REGISTERED GUESTS

Only those persons stipulated on the booking form may reside at the property as guests. Please notify us as soon as possible of any changes. The number of people staying at the property, including children, must not exceed the maximum capacity indicated in the property description or elsewhere, except in the case of infants (under two years old), or unless specifically authorized.

Should the owner or the local representative find that the number of people staying at the property exceeds that on the booking form or the maximum capacity of the villa, he may, at the absolute discretion of GO LUXURY VILLAS, ask the extra person or persons to either pay the applicable additional charge as per the published rate or to vacate the property forthwith. No camping is permitted in the property grounds.

Go Holdings Co ltd; regrets that no pets are allowed on any villa property.

In case a party is to be organized within the property for a number of guests in excess of 1.5 times of the maximum occupancy of the villa, a surcharge of USD 1,200 or USD 600 (subject to 7% tax), respectively for any villa rental is applicable.

7. SECURITY DEPOSIT

A security deposit may be payable to the OWNER with the payment of the balance. This is to cover the cost of any damage or breakages during the rental period of the Villas or their contents. It may also be used to cover the cost of the use of telephones and other services.

8. INSURANCE

It is a mandatory condition of the booking that the entire party is covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage).

Go Holdings Co ltd. or the owners of the rented properties are held harmless by you and your party against all claims including any accidents related to the use of the Villa facilities or locally procured third party services such as, but not limited to, watercraft, water sports, jeep or motorbike rental.

Go Holdings Co ltd. shall not be responsible for any delay, additional expense or inconvenience caused directly or indirectly by events outside of Go Holdings Co ltd. control such as civil disturbances, fires, floods, severe weather, Acts of God, acts of Government etc.

By acceptance of this contract it is assumed by Go Holdings Co ltd. that this requirement has and will be complied with in full.

9. COMPLAINTS

Each villa varies in standard, quality and finish and there are differences in style and decor. Property descriptions as provided by Go Holdings Co Ltd., on the website and elsewhere, are made in good faith on behalf of the owner.

Go Holdings Co ltd. accepts no responsibility for any modifications made which are not mentioned on the website or anywhere else. Go Holdings Co ltd, the villa owner and/or the local representative can not be held liable for the breakdown of the supply of water, or electricity, or internet connection nor of swimming pool filtration systems, though we will use our best endeavor’s to arrange for any such problems to be solved quickly.

If there are any problems during the rental period, which could not be solved by dealing directly with the OWNER and villa staff, contact Go Holdings Co ltd. or its local representative immediately and Go Holdings Co ltd. will use its best endeavor’s to rectify the situation.

It is understood that infrastructure, local standards and conditions are often of a less developed nature in a remote resort location than in more urban environments. Go Holdings Co ltd. will do as much as can be reasonably expected to avoid and rectify any problems that may occur, but cannot be held responsible for any problems beyond its control.

Any complaints must be notified to the OWNER within 24 hours of the occurrence giving rise to the complaint, and must then be notified in writing to Go Holdings Co ltd. before departure.

Should a problem that has been notified remain unsolved please make a complaint in writing to Go Holdings Co ltd. within 14 days of the completion of the rental period. If the Villa is vacated before the end of the rental period without mutual agreement this may result in the loss of all rights to any compensation.

No complaint will be considered if made after the departure date or if not acknowledged by the villa OWNER, Go Holdings Co ltd. or the local representative.

10. CONDUCT & BEHAVIOUR

The person paying the deposit for the villa rental is responsible for the correct and appropriate behavior of the guests staying at the Villa(s). Should any member of the party behave in a manner considered inappropriate, either Go Holdings Co ltd, the villa owner or the local representative may at their absolute discretion ask the offending guest or guests to vacate the Villa forthwith.

In such a case, this will be treated as a cancellation of the original booking and no refund can be claimed from either Go Holdings Co ltd. or the villa owners or the local representative.

11. SOCIAL CORPORATE RESPONSIBILITY

Go Holdings Co ltd, the villa owners and the local representative endeavor to contribute to the fight against child prostitution and trafficking. Any possible offenders will be brought to the local authorities.

It is also prohibited to act unlawfully in any way whatsoever and to bring in and/or use/consume any illegal substances. Any offenders will be brought to the local authorities. In addition, in line with its moral duty and respect for the local employee, as well as for the safety of our valued guests, it is not authorized to bring male or female joiners met on site back to the properties under no circumstances. The local managers or OWNER reserve the right to request anyone to vacate a property at any time.

12. STAFF AT THE VILLAS

The services of some staff may be included at the villas (i.e. Villa Manager), maid, handyman, Thai Chef). Additional services such as those of baby sitters and/or drivers can be sourced in advance or on site upon request via the villa owner directly, although such services cannot be guaranteed and depend on availability.

We recommend the Guests provide as much notice as possible, especially during peak holiday seasons and we shall try to assist. Go Holdings Co ltd. or the local representative can assume no liability for such contracted staff.

The rates for these services will be provided in advance and shall be paid as incurred directly to the OWNER/Guest Relations Manager at your villa.

13. VALUABLES

Personal safes are provided in most villas. It is strongly recommended that they are used to store valuable items such as passports, laptop computers, cash, traveller's cheques, mobile phones, cameras etc.

Any valuables left at the property are the guest´s sole responsibility. Neither Go Holdings Co ltd. nor the owners nor the staff can be hold responsible for any loss or damage of personal property.

It is advised for Guests to ensure that all doors and windows remain locked at night to avoid any temptation.

14. DUE CARE AND SUPERVISION

As part of this agreement, guests are required to take due care when residing at the villas and be especially watchful of children playing in the gardens, near the entrance from any main road; near or in a pool or Jacuzzi, on the beach, or in the sea.

Furthermore guests are not permitted to enter the villas when wet from swimming as the floors can be slippery. Damage or injury arising as a result shall not be the responsibility of Go Holdings Co ltd, the villa owners or the local representative in any way whatsoever.

15. APPLICABLE LAW

These conditions and any contract to which they apply are governed in all respects by Thailand law and the Thailand courts only shall have jurisdiction in relation to any claim or dispute arising out of, or connected with them.

16. AGREEMENT

I/We agree to the above conditions and do hereby agree to the application of the above terms and conditions to our reservation upon payment of the booking fee.


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